Headquarters: Remote - Canada

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As Creative Director in Base's Creative Office, you'll lead breakthrough creative at the intersection of onchain art, culture, community, and technology. The Creative Office builds and fosters the Base brand with its core community of creatives and developers. You'll be hands-on with the work, prototyping ideas, concepting reactive creative in real time, and partnering with product leadership to deliver creative at the speed of onchain.

What you'll do:

• Own the creative vision for the Base brand, developing timely, conceptually excellent work that drives community growth and differentiates Base in the onchain space.
• Partner with product leadership to design a creative workflow that is nimble, proactive, and fully integrated across brand and product.
• Lead proactive briefs and reactive creative concepting in real time with the onchain community, turning cultural moments into brand opportunities.
• Mentor developing talent across the in-house Creative Studio, setting a high bar for creative excellence and helping creatives from diverse brand backgrounds build onchain skills.
• Collaborate with internal strategists, creative producers, marketers, and operations leads to deliver industry-leading creative that connects deeply with creative and developer audiences.

Required Skills and Experience:

• 8+ years as a creative practitioner, with a portfolio demonstrating leadership of end-to-end creative campaigns in a design-driven team environment.
• 2+ years of hands-on experience building creative specifically for onchain environments, with demonstrated ability to authentically engage developer and creative communities.
• Published body of onchain brand work (e.g., community activations, onchain art, social-first campaigns) with measurable audience engagement or community growth outcomes.
• Demonstrated ability to translate brand strategy into original creative concepts and execute them hands-on across digital, social, and onchain formats.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77588

#LI-remote

 

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):$216,300—$216,300 CAD

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
  

To apply: https://weworkremotely.com/remote-jobs/coinbase-creative-director

Sales Director – Executive Search Growth – Director Location: Remote (see list of approved locations) Type: Full-Time Compensation: $100-120k base + $100-120k commission variable (uncapped), $220k OTE The Position can...

Sales Director – Executive Search Growth – Director Location: Remote (see list of approved locations) Type: Full-Time Compensation: $100-120k base + $100-120k commission variable (uncapped), $220k OTE The Position can...

Sales Director – Executive Search Growth – Director Location: Remote (see list of approved locations) Type: Full-Time Compensation: $100-120k base + $100-120k commission variable (uncapped), $220k OTE The Position can...

About SupabaseSupabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We’re...

Headquarters: United States - Remote Opportunity

About Us

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.   Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.   Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!

Role Summary

The Director of GTM Strategy and Analytics at Temporal will play a pivotal role in architecting our global growth engine. This position sits at the intersection of Sales, Marketing, Finance, and Data, with primary responsibility for translating complex data into the strategic roadmap for our go-to-market (GTM) organization. You will be the lead architect for how we deploy our field teams, measure their success, and invest our next dollar for maximum leverage.

Reporting to the VP of Revenue Operations, you will partner closely with GTM and Finance leaders to build the foundational models that power our business — from headcount capacity and productivity to territory optimization and quota setting. You will also play a key role in powering the GTM operating cadence with insights, from weekly operational reporting to quarterly business reviews and board meetings. This role requires a blend of high-level strategic thinking, deep technical data expertise, and a strong understanding of both enterprise and product-led-growth motions. We are centered around providing actionable insights to our leadership team that drive tangible, positive business outcomes.

The ideal candidate is a seasoned operator who thrives in the "building" phase of a high-growth company. You are a master of data modeling who can also command a room of executives. As a Director at Temporal, you will have the opportunity to design GTM frameworks from the ground up, using best-in-class technologies while collaborating with a high-performance team dedicated to category-defining growth.

What You’ll Do

• Deliver high-quality analytical outputs, including quarterly business reviews (QBRs), productivity benchmarks, and data-driven recommendations for the GTM leadership team.
• Partner closely with Finance and GTM leadership to lead the annual and semi-annual planning cycles, including the development and deployment of headcount models, territory design, and sales quotas.
• Build and maintain sophisticated headcount and capacity models to ensure the GTM organization is staffed to hit aggressive revenue targets based on historical ramp times and attrition.
• Design and optimize sales territories using data-driven methodologies to ensure equitable patch distribution and maximum market coverage across segments.
• Partner closely with the Data team to design and deploy predictive models (e.g. account propensity) as well as traditional business intelligence reporting. 
• Analyze the health of the sales pipeline and marketing funnel to identify leading indicators of growth and pinpoint potential bottlenecks in the customer journey.
• Monitor and evaluate sales productivity performance over time, detecting trends in attainment and developing "what good looks like" profiles for various sales roles.
• Conduct "white space" and TAM/SAM analyses to identify new vertical or geographic opportunities for expansion.
• Communicate insights effectively to technical and non-technical audiences through clear visualizations and narratives, providing the data-backed backbone for Board-level and investor discussions.

What You'll Bring

• 8-10+ years of experience working in a highly analytical role focused on GTM planning, strategy, or analytics in a high-growth SaaS or infrastructure environment.
• Strong foundation in operational modeling, statistical analysis, and quantitative reasoning within a B2B context.
• Deep proficiency in SQL and the Salesforce ecosystem; familiarity with the modern GTM stack.
• Experience working with modern data processing and query engines to extract insights from raw usage and behavioral data (e.g. AWS Athena).
• Familiarity with key SaaS business metrics such as Magic Number, CAC Payback, LTV/CAC, and Net Revenue Retention (NRR).
• Hands-on experience with territory management tools and quota-setting methodologies at scale.
• A results-oriented mindset with a focus on driving measurable improvements in sales velocity and rep attainment.
• Ability to prototype complex models quickly in Excel or Google Sheets and transition them into scalable BI solutions.
• Comfort operating in environments with imperfect data definitions, evolving metrics, and the need to make high-stakes decisions under uncertainty.
• Demonstrated ability to lead cross-functional projects and influence executive-level stakeholders.
• Curiosity and enthusiasm for uncovering the "why" behind the numbers through continuous experimentation and iteration.
• Clear communicator who can explain complex strategic decisions and analytical insights in plain language, tailoring the message to the specific needs of the leadership team.

Compensation:

• The estimated pay range for this role is $260K - $326K.
• Additionally, this role is eligible to participate in Temporal's equity plan.

 

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.   Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.    U.S. Benefits 

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com.  Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.

 

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.   Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.   We are not working with external recruitment agencies, thanks.

To apply: https://weworkremotely.com/remote-jobs/temporal-technologies-director-gtm-strategy-analytics

Headquarters: United States - Remote Opportunity

About Us

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.   Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.   Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!

Summary

Temporal is hiring a Director, Global Developer Success to lead and scale our deeply technical support organization. This is a high-impact leadership role responsible for turning customer technical response into a repeatable, measurable, and differentiated advantage for Temporal.

Developer Success is the team customers rely on when they need fast, confident support for complex developer and infrastructure issues. The team helps users deploy, operate, debug, and scale Temporal across cloud-native environments, distributed systems, SDKs, observability stacks, and mission-critical workloads. The next phase requires a leader who can preserve technical excellence and customer empathy while building the operational rigor of a world-class support function.

Why this role exists

Temporal's customers are building increasingly mission-critical, distributed, long-running, and AI-enabled systems. When something is unclear or broken, the support experience must be fast, technically credible, and predictable.

• Developer Success must scale beyond heroics. We need clear KPIs, tiering, queue management, escalation paths, incident communication standards, RCA practices, quality review, and talent development systems.
• Premium customer interactions increasingly happen across tickets, Slack, escalations, and incident channels. The support experience must have one clear operating model so customers, Sales, SAs, Platform Architects, Product, Engineering, and Support know who owns what and what good looks like.
• The support team must reduce avoidable Engineering escalations while ensuring real product defects, documentation gaps, and recurring customer pain reach Product and Engineering with high-quality signal.

What you will do

• Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments.
• Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence.
• Raise the quality bar: Move beyond CSAT alone by measuring customer effort, touches to resolution, reopen rate, handoffs, recurrence, communication quality, resolution confidence, and customer-visible ownership.
• Harden Slack and customer response: Turn premium Slack response into a defined service model with acknowledgement standards, urgent paths, conversion-to-ticket rules, coverage model, manager review, and customer-facing expectations.
• Protect Engineering focus through better support: Reduce avoidable escalations by building runbooks, diagnostics, knowledge systems, reproducibility standards, technical triage, and high-quality escalation packets.
• Lead escalation and incident discipline: Establish crisp roles for technical lead, escalation manager, communications owner, Support, Engineering, SA, Platform Architecture, and Sales. Ensure incidents and critical escalations are communicated with clarity and followed by useful RCAs.
• Build technical depth and enablement: Create career paths, training, mentorship, certification, quality review, and hands-on learning that help junior engineers become senior/staff support engineers and help senior engineers scale their expertise.
• Partner across the company: Work closely with Product, Engineering, Sales, Solutions Architecture, Platform Architecture, Customer Success, Docs, DevRel, and Services to ensure support signal turns into product, documentation, enablement, and customer lifecycle improvements.
• Use tooling and AI pragmatically: Improve routing, deflection, summaries, analytics, knowledge surfacing, diagnostics, and customer communication while measuring real operating outcomes rather than tool adoption alone.
• Represent Temporal with customers: Engage directly in strategic escalations, high-stakes incidents, enterprise support conversations, QBR/EBR inputs, and executive readouts when support experience affects customer trust.

What you will bring

• 12+ years of experience in technical support, customer engineering, SRE, solutions engineering, infrastructure engineering, or similar customer-facing technical roles, with 5+ years leading support or customer-facing engineering teams.
• Proven experience building and scaling technical support operations for a deeply technical B2B product, ideally in developer tools, cloud infrastructure, data platforms, observability, AI infrastructure, open source, or distributed systems within a GTM organization.
• Experience managing managers and building the systems that make teams run: metrics, operating cadence, queue management, quality review, staffing models, tiering, escalation paths, and performance management.
• Strong technical credibility with developers, support engineers, SREs, platform engineers, and product engineers. You can reason about APIs/SDKs, cloud-native infrastructure, Kubernetes, observability, distributed systems, reliability, incident response, and debugging workflows.
• Track record reducing avoidable Engineering escalations while improving the quality of product and engineering signal when escalations are needed.
• Deep understanding of support quality metrics: response time, resolution time, customer effort, touches, reopens, recurrence, backlog, SLA/OLA attainment, deflection, CSAT, sentiment, and case quality.
• Strong customer communication skills in high-pressure situations. You can write crisp updates, lead customer-facing RCA conversations, set expectations, and coach others to communicate clearly.
• Clear philosophy for hiring, onboarding, leveling, progression, coaching, retention, and performance management for technical support engineers and support managers.
• High ownership and builder mindset. You create clarity in ambiguous systems, ship v1 processes quickly, and iterate with data and customer evidence.

Nice to haves

• Experience with Temporal, Cadence, workflow engines, orchestration systems, event-driven architecture, distributed applications, or production reliability tooling.
• Experience in consumption-based, open-source, developer-led, or mission-critical enterprise support motions.
• Energized by working within a GTM organization.
• Experience with support tooling and modern AI support systems such as Pylon, Zendesk, Kapa-like deflection, knowledge automation, case analytics, or incident communications tooling.
• Hands-on background with Kubernetes, Docker, AWS/GCP/Azure, Prometheus/Grafana, Datadog, OpenTelemetry, Terraform, Go, Java, Python, TypeScript, or similar technologies.
• Experience building Tier 3 / elite support, OSS/community support, self-hosted support, premium support, or 24/7 critical escalation coverage.

Compensation

• The estimated pay range for this role is $220,000 - $270,000 based on experience and location. 
• Additionally, this role is eligible to participate in Temporal's equity plan.

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.   Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.    U.S. Benefits 

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com.  Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.

 

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.   Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.   We are not working with external recruitment agencies, thanks.

To apply: https://weworkremotely.com/remote-jobs/temporal-technologies-director-global-developer-success

Company Description

Where and how you can work

Our flagship campus is in Sydney, with a second campus in Melbourne and co-working spaces in Brisbane, Perth, & Adelaide. You have flexibility in how and where you work — whether that’s from one of our spaces, from home, or a mix of both. This role is remote-friendly within Australia, so you can choose the setup that empowers you and your team to do your best work.

Job Description

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

What you’d be doing in this role:

Canva is making experimentation a much bigger part of how we build and ship product.

At our scale, shipping changes and watching what happens isn’t enough. Teams need to know whether a change actually improved the product and catch changes that unexpectedly hurt important guardrails such as retention or application performance.

This Staff Software Engineer will provide senior technical leadership across the backend systems behind Canva’s experimentation programme.

You’ll help evolve the platform teams use to set up experiments, target users, expose variants and measure outcomes in the safest and most intuitive way possible. We’re moving towards a platform that does more than report results. It should reinforce good experimentation practices, surface signals faster and alert early when things go wrong.

With the advent of AI, we’re also looking at how we can automate more of the analysis process to help our teams learn faster and iterate.

You’ll take ownership of significant technical problems, work with senior leaders across Canva and help shape where the platform should go next by working with the teams building the platform.

You’re probably a match:

We’d love to hear from you if you fit one or more of these. You don’t need to meet all of them, but the more the better and if you join the team, we’re invested in helping you grow.

Experience:

• Backend platform engineering: You’ve built backend systems or platforms that other engineers depend on, and understand what changes when your software becomes part of somebody else’s critical path.

• Experimentation exposure at scale: You’ve built, operated or worked deeply with experimentation, A/B testing, feature-management or progressive-rollout systems in a large engineering environment.

• Technical leadership: You’ve taken ambiguous engineering problems, formed a technical direction and helped other engineers move towards an outcome.

• Driving adoption: You’ve built internal platforms or capabilities and understand that the technology only succeeds when other teams trust and use it.

Technical knowledge:

• Backend and distributed systems: Strong software engineering fundamentals, with experience designing reliable backend systems and reasoning about scalability, availability, consistency and failure modes.

• Data systems: Enough familiarity with data engineering, analytics engineering or large-scale data processing to understand how experimentation data is generated, moved and consumed.

• Experimentation concepts: Familiarity with experiment assignment, targeting, variants, feature flags, metrics, guardrails and progressive rollout.

• Language depth: Java is our primary language and would be useful, but it isn’t a hard requirement. At Staff level, we’re more interested in strong engineering fundamentals and your ability to transfer them between languages.

Nice to haves:

• You’ve built this before: Direct experience designing or building experimentation, A/B testing, feature-management or rollout infrastructure — either inside a large technology company or for a platform vendor.

• Data crossover: A background spanning software engineering and data science, data engineering or analytics engineering.

• Feature flags: Experience building feature flagging, user targeting, progressive rollout or automated guardrail systems.

• Statistical intuition: You don’t need to be a data scientist, but being comfortable enough with experimentation and statistics to work closely with one will be valuable.

About the Group & Team:

This role sits within Rollout Insights, the subgroup responsible for experimentation at Canva.

The team builds shared experimentation capabilities used across the company.

Engineers use the platform to configure and launch experiments. Data scientists use the resulting data to understand impact. Product teams use those insights to decide what should roll out, change or stop.

The team already brings together software engineering and senior data science expertise, which matters because the hardest problems sit across both disciplines.

You’ll also collaborate broadly across Canva’s engineering and data science organisations, including with senior technical leaders who depend on the platform.

Experimentation is now a major company priority, so demand for the team’s capabilities is growing quickly. There’s already a platform to build from, with plenty of important technical work still ahead.

Additional Information

What’s in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We see AI as a powerful amplifier of creativity and technology at Canva. We’re evolving how we assess AI skills in our Technology hiring experience — you’ll tackle interactive, real-time challenges that reflect the kind of work we do. In some interviews, you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side.

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above — we still want to hear from you!

Please note that interviews are conducted virtually.

The Role, Director of Marketing Operations

GoCanvas and SiteDocs work together as part of the Nemetschek Group to streamline construction and field operations. GoCanvas specializes in digital fieldworker collaboration and compliance, while SiteDocs, a GoCanvas solution, focuses on workplace safety management through mobile and web apps. Together, these platforms create a unified ecosystem that improves efficiency, safety, and collaboration across construction projects.

Position Overview:

We are seeking a Director of Marketing Operations to lead and scale the marketing operations function across GoCanvas and SiteDocs. This role will be responsible for the systems, processes, data infrastructure, and operational frameworks that power our global marketing organization.

Reporting to the VP of Global Marketing, this leader will oversee the full marketing operations ecosystem — including marketing technology, lead management, automation, reporting, and cross-functional operational execution.

The Director of Marketing Operations will ensure our marketing programs run efficiently, that leads flow seamlessly through our systems, and that leadership has clear visibility into marketing performance and pipeline impact. A core focus of the role is driving operational excellence and speed of execution by establishing scalable processes, systems, and governance that enable fast, reliable marketing execution; driving project prioritization and cross-team alignment to ensure initiatives move forward quickly and efficiently; and leading continuous operational improvements that increase speed, efficiency, and marketing impact.

This role requires a strategic operator who can build scalable infrastructure while also driving complex cross-system projects across multiple platforms and teams.

Your Most Important Initiatives:

Marketing Technology & Systems

• Own and optimize the marketing technology stack across both brands

• Ensure systems are integrated, scalable, and aligned with marketing, sales, and partner workflows

• Oversee platform administration, integrations, and ongoing system improvements

• Demonstrated ability to leverage AI, automation, and emerging technologies to improve marketing efficiency, accelerate execution, and scale operations

Lead Lifecycle & Funnel Operations

• Design and manage the end-to-end lead lifecycle, including lead capture, routing, scoring, and marketing-to-sales handoff

• Establish and maintain partner lead-sharing frameworks and workflows

• Ensure accurate funnel tracking, attribution, and removal of existing customers from inbound pipelines

Marketing Automation & Campaign Operations

• Oversee the marketing automation team responsible for executing email campaigns, nurture tracks, and lifecycle marketing programs.

• Ensure campaigns are delivered efficiently with proper segmentation, tracking, and performance measurement, partnering closely with demand generation and customer marketing teams.

Reporting, Analytics & Data Insights

• Build and maintain marketing dashboards and reporting infrastructure

• Track key metrics including pipeline contribution, campaign performance, and marketing ROI

• Deliver actionable insights that inform marketing strategy and executive decision-making

Strategic Systems Projects

• Lead complex cross-functional initiatives across the marketing tech ecosystem

• Manage major projects including platform migrations, integrations, reporting infrastructure, and lead management improvements

• Coordinate with marketing, sales, partners, and contractors to ensure successful implementation

What You Bring:

• 8–12+ years of experience in Marketing Operations, Revenue Operations, or Marketing Systems

• Prior experience leading and developing marketing operations or marketing technology teams

• Deep expertise in Marketo, HubSpot, Salesforce, and marketing automation

• Proven experience building marketing dashboards, reporting frameworks, and attribution models

• Strong knowledge of lead management, lifecycle marketing, and marketing-to-sales processes

• Experience managing large cross-functional technical projects

• Strong analytical and problem-solving skills with a data-driven mindset

• Experience working with cross-functional stakeholders including sales, partner teams, and external vendors

• Highly organized with the ability to prioritize initiatives and drive speed of execution in fast-paced environments

Why Join Us?

Join a mission-driven team focused on proactive customer success and long-term partnership. You’ll collaborate with supportive colleagues, impact business growth, and play a critical role in ensuring our customers thrive with GoCanvas & SiteDocs solutions.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy at GoCanvas, please visit our privacy page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is about $129,400- $161,800 USD annually. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This role is a #LI-Remote opportunity.

Shape what’s next in dental technology.

Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

As a Principal Software Engineer, you will advance the Dentrix platform at a company where AI is already changing what dental care looks like in practice, from catching cavities a human eye would miss to flagging imaging issues before a claim goes out the door. You will shape architectural direction, define AI standards, and embed intelligent capabilities into both the product and the development lifecycle. This is an impact-oriented team that ships into production systems used by dental practices every day.

This position is remote in the United States with up to 10% travel as needed.

What You Will Do

• Deliver measurable improvements in performance, reliability, and intelligence by building modern, scalable full stack solutions with integrated AI capabilities
• Embed AI-first thinking across system design and development, leveraging LLMs, agentic frameworks, and AI-assisted tools to enhance product functionality and engineering productivity
• Define and drive adoption of architecture standards, including scalable AI patterns and responsible guardrails to ensure interoperability, security, and future readiness
• Modernize the technology stack and development practices to improve engineering velocity, scalability, and code quality through automation, CI/CD, and emerging tools
• Strengthen system resilience and uptime through proactive dependency management, observability, fault tolerance, and intelligent monitoring
• Lead technical direction and cross-team alignment by promoting best practices, enabling data-driven experimentation, and translating complex trade-offs into clear decisions

Technologies We Use

• C#, .NET, Java, SpringBoot, C++
• SQL-based data systems
• WinForms and WPF (with ongoing modernization efforts)
• GitLab with CI/CD pipelines
• Client-server architecture evolving toward modern, distributed systems, event-driven architecture and CQRS patterns
• Win32 API and WinUI 3 (bonus)
• AI/ML technologies, including:
  • LLMs, RAG pipelines, and prompt engineering
  • Agentic frameworks and orchestration tools
  • Model evaluation, monitoring, and responsible AI practices
  • AI-assisted developer tooling to enhance productivity

What Success Looks Like

• Systems are more stable, scalable, and intelligent, with improved automation and reduced manual intervention with AI capabilities thoughtfully integrated into engineering workflows, driving measurable efficiency gains
• Engineering teams are aligned on architecture, including AI patterns and guardrails, reducing risk and increasing speed of delivery
• Cross-team initiatives are delivered predictably in complex, interdependent environments, with clear technical direction
• You actively mentor and support teams through structured forums, creating opportunities to share knowledge, elevate technical understanding, and build stronger cross-functional alignment

What We Are Looking For

• 12+ years of delivering high-impact backend or full stack systems / enterprise software
• Demonstrated ability to design, apply, and scale AI/ML systems within software products and development lifecycles
• Experience working with or implementing LLMs, agentic frameworks, and model evaluation practices
• Solid understanding of AI system design trade-offs, with the ability to define architecture patterns and establish responsible AI guardrails
• Experience leveraging AI tools to enhance personal and team productivity, bringing an AI-first mindset to development and problem-solving
• Experience leading technical direction as a team or technical lead and influencing architecture and strategy across multiple development teams
• Expertise in unit testing, system design, and reliability engineering
• In depth understanding of domain-driven design and system interdependencies
• Experience working in agile environments with excellent communication and collaboration skills
• Hands-on and willing to dive deep into complex problems, partnering with teams to diagnose root causes, navigate ambiguity, and drive practical, scalable solutions

What Will Set You Apart

• Experience modernizing legacy systems into microservices architectures
• Familiarity with JavaScript / TypeScript
• Exposure to Behavior-Driven Development (BDD)
• Bachelor’s or Master’s Degree in Computer Science or related field

What you’ll gain as a #TeamSchein member

The posted range for this position is $150,000 - $195,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.

Shape what’s next in dental technology.

Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

We’re looking for a Staff Software Engineer to lead the design, development, and optimization of our software installation frameworks using InstallShield, along with core components written in C, C++, and C#. You will be responsible for streamlining our Dentrix software deployment processes and improving install and upgrade experiences for a wide range of customers – from large enterprise clients to small clinics. If you’re passionate about software quality, installer reliability, and developer enablement, this is the role for you!

This position is remote in the United States with up to 10% travel as needed.

What You Will Do

• Design, develop, and maintain InstallShield projects and custom actions for Dentrix
• Collaborate closely with product managers, engineers, DevOps and support, ensuring a seamless and iterative design process that integrates feedback at every stage
• Lead initiatives to modernize and standardize our installer infrastructure, including versioning, rollback,  silent install contracts, and upgrade strategies
• Troubleshoot and resolve complex installation-related issues across supported Windows environments
• Contribute to the development of core application components in C, C++, and C#, ensuring maintainability and performance
• Mentor other engineers and set best practices in packaging, deployment, automated install testing, and legacy code modernization
• Strong understanding of databases and ability to support database schema management
• Use AI-assisted development tools responsibly and champion AI assisted engineering

Technologies We Use

• Languages & Frameworks: C, C++, C#, Python and InstallScript
• Package Management: InstallShield
• DevOps & Tools: GitLab and Jira
• Client Server Architecture
• Java Web Services, Java Spring Boot and AWS
• AI/ML technologies, including:
  • LLMs, RAG pipelines, and prompt engineering
  • Agentic frameworks and orchestration tools
  • Model evaluation, monitoring, and responsible AI practices
  • AI-assisted developer tooling to enhance productivity

What We Are Looking For

• 7+ years of professional software development experience with a focus in Windows desktop and system-level applications
• 3+ years of hands-on experience with package management tools, preferably InstallShield
• In depth knowledge of Windows OS, Windows Installer (MSI), and registry/file system operations
• Excellent debugging and troubleshooting skills related to installation and runtime behaviors and processes
• Clear and confident communicator who thrives in a collaborative, knowledge-sharing culture
• Ability to lead cross-functional efforts and effectively within engineering, QA, DevOps, and support in an agile scrum environment
• Ability to own technical design decisions
• Understanding and defining cross-team interdependent roadmaps
• Passion for building great software and driving team success

What Will Set You Apart

• Bachelor’s Degree in Computer Science or a related field
• Prior experience as a team or technical lead
• Experience with WiX, Chocolatey, Scoop, Winget or other modern packaging frameworks
• Exposure to CI/CD pipelines and build automation tools
• Familiarity with digital signing processes, elevation/privilege handling, and silent installs
• Familiarity with Faircom database
• Familiarity with clean architecture and similar patterns

What you’ll gain as a #TeamSchein member

The posted range for this position is $150,000 - $165,000, which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.This position is eligible for a bonus target not reflected in the range.

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.

Who We Are

At 8th Light, we bring life to the best ideas.

Founded in 2006 and headquartered in Chicago, we are a technology solutions consultancy that partners with organizations from early-stage startups to the world’s largest companies. We take on hard software challenges and turn them into durable results. We build agentic products, the platforms they run on, and the engineering and design at every layer.

Our commitment to quality means we deliver solutions we’re truly proud of, while our curiosity sparks innovation and breakthrough thinking. 8th Lights thrive in an environment that champions continuous education, fueling our growth through mentorship and hands-on work. We foster an open, collaborative culture grounded in honesty that builds trust, and believe true success is measured by the outcomes we create for our clients.

If this kind of work and our kind of people energizes you, you’ve found the right place.

Who You Are

You’ve shown long-term repeated success on a variety of projects, typically over the course of 7+ years. You can be the go-to leader for any software development engagement. You have a broad and deep range of expertise that allows you to make an immediate impact on projects. In your previous experience, you have:

• Successfully led high-stakes consulting engagements from discovery to production
• Built high-quality, maintainable software collaboratively, incrementally, and through an approach tailored towards the unique needs of the clients you’ve served
• Written production-quality code using a variety of languages and frameworks, including but not limited to: Java, C#/.NET, Python, TypeScript, JavaScript, React, Go, Ruby, Scala, R, and SQL
• Leveraged AI-assistive development tools for tasks like scaffolding, refactoring, debugging, test generation, and documentation
• Experience building or integrating AI/ML-powered features into products or systems (e.g., recommendation engines, NLP models, computer vision, predictive analytics)
• Used context-appropriate automated testing to inform software design choices and catch bugs
• Debugged and refactored pre-existing code to incrementally improve it
• Collaborated with teams using Git, MacOS/Linux, and CI/CD
• Remedied architecture-level concerns such as scalability, security, reliability, and performance
• Brought together people from different functions and perspectives in forums that encourage idea sharing, collaboration, and problem solving
• Made thoughtful recommendations and set direction in the face of ambiguity
• Mentored and shared knowledge with colleagues
• Actively sought out and effectively given feedback
• Communicated empathically with stakeholders and colleagues
• Collaboratively led stakeholders to balance technical considerations with product and user needs

What You’ll Do At 8th Light

As a lead technologist on projects, you’ll work with a variety of clients, typically one to two in a year, through a variety of technologies and frameworks over the course of your career with us. You’ll lead more complicated projects, leading teams to do so. You’ll work with colleagues who share your passion for technology solutions. You’ll invest time developing your skills and sharing what you know. You’ll be responsible for:

• Making immediate contributions to projects, rapidly building trust with clients
• Working pragmatically to balance technology choices while delivering high-quality work within deadlines
• Leading architecture and software design discussions
• Collaborating on systems that involve the full ML lifecycle from data ingestion and preprocessing, to model deployment, integration, and performance monitoring
• Generating new potential solutions to challenges (technical and non-technical) in partnership with team members and clients
• Leading or initiating formal feedback conversations with teams and clients via retrospectives
• Clearly articulating and documenting outcomes and driving forward action items
• Contributing to the health of your team and 8th Light’s culture by modeling our Values
• Ensuring your team has a healthy, prioritized, estimated backlog
• Managing high-level project roadmaps as the team lead for large engagements
• Maintaining relationships with client technical leaders
• Regular syncs with the client to provide status updates, and for identifying and evaluating risks and presenting potential solutions
• Identifying, mitigating, and resolving blockers to team progress
• Contributing to 8th Light by serving as a mentor, leading or designing workshops internally or for clients, representing 8th Light in the tech community, or supporting our hiring processes

Strongly Preferred Skills

We work across many areas, and encourage anyone with the experience listed above to apply. We would particularly like to encourage applicants with experience in the following areas:

• Platform engineering: building reusable software foundations, internal developer platforms, and infrastructure that other teams build on
• Data Engineering: including platforms like Databricks for data processing and analytics
• Delivering production agentic systems, including RAG pipelines, vector search, and agentic frameworks such as LangChain, LlamaIndex, CrewAI, AutoGen, and n8n
• DevSecOps & DevOps
• MLOps
• Infrastructure as Code

Building a truly diverse, equitable, and inclusive workplace is an ongoing journey, and we’re excited to keep learning and growing together. We have a proud tradition of hiring talented colleagues with real-world career experiences.

How You’ll be Supported

At 8th Light, we believe our people are our greatest asset. Their growth, well-being, and success shape our future.

Our wellness package is designed with the Whole YOU in mind and includes:

• A robust L&D program featuring unlimited access to thousands of books, courses, and expert-led training on the O’Reilly learning platform.
• Annual financial stipend and time allotment for learning & development
• Coworking support for our global team
• Flexible PTO
• 12 weeks of new parent leave available for eligible employees

See our full list of Benefits.

A Note on Compensation

At 8th Light, we are committed to a compensation philosophy that is transparent, fair, and helps us attract and retain top talent in alignment with our company’s strategic growth goals and clients’ needs.

We benchmark our salaries using Geographic Structures to establish competitive pay ranges within the regions where 8th Lights live. Our pay ranges for our Lead Engineer position within our four US structures are as follows:

• Structure 1 (Tampa Metro, Ohio, Tennessee, Wisconsin)

RANGE: $126,279-$157,849 USD

• Structure 2 (Chicago Metro, Miami Metro, Philadelphia Metro, Raleigh Metro )

RANGE: $132,700-$165,875 USD

• Structure 3 (Austin Metro, Boston Metro , DC Metro)

RANGE: $141,261-$176,576 USD

• Structure 4 (Los Angeles, Seattle, New York City)

RANGE: $147,254-$184,068 USD

Reach out to recruiting@8thlight.com for more relevant information pertaining to your local market.

8th Light Hubs and Geographies

As a remote-first company, 8th Light’s culture is rooted in strong connections that extend across our teams, regions, and beyond client work. We are a distributed team across the United States, Canada, and the United Kingdom, with hubs in Chicago, London, Los Angeles, New York, and Seattle.

If you are hired into a hub, you will be a part of a team with regular rituals around co-working and community building. For team members outside of those cities, we offer access to coworking spaces to foster continued collaboration and connection across our global team.

In most cases, our consulting engagements do not require travel.

We hope to see you apply!

#LI-Remote

A Note on Your Privacy

At 8th Light, one of our core values is Honesty that builds trust — and that shapes how we approach hiring. We want you to have a clear picture of who we are, what we’re looking for, and how we handle your information throughout the process.

Before submitting your application, please take a moment to review our Global Candidate Privacy Notice. By applying, you acknowledge that you’ve read it.

Who We Are

At 8th Light, we bring life to the best ideas.

Founded in 2006 and headquartered in Chicago, we are a technology solutions consultancy that partners with organizations from early-stage startups to the world’s largest companies. We take on hard software challenges and turn them into durable results. We build agentic products, the platforms they run on, and the engineering and design at every layer.

Our commitment to quality means we deliver solutions we’re truly proud of, while our curiosity sparks innovation and breakthrough thinking. 8th Lights thrive in an environment that champions continuous education, fueling our growth through mentorship and hands-on work. We foster an open, collaborative culture grounded in honesty that builds trust, and believe true success is measured by the outcomes we create for our clients.

If this kind of work and our kind of people energizes you, you’ve found the right place.

Who You Are

You’ve shown long-term repeated success on a variety of projects, typically over the course of 10+ years. You are a trusted expert and leader, often called upon to guide ambiguous initiatives and architect scalable solutions. You bring a blend of deep consulting acumen, technical expertise, and product thinking that drives measurable and impactful outcomes. In your previous experience, you have:

• Built and shipped production-grade platforms: the reusable foundations, tools, infrastructure, and workflows that help other teams shift faster and more reliably
• Taken AI and agentic systems from prototype to production, with a strong understanding of infrastructure, authentication, and observability
• Delivered on  high-stakes consulting engagements across multiple language paradigms, stacks, ecosystems, and client industries
• Built high-quality, maintainable software collaboratively, incrementally, and through an approach tailored towards the unique needs of the clients you’ve served
• Led the development and delivery of production-grade software using a variety of languages and frameworks, including but not limited to: Java, C#/.NET, Python, TypeScript, JavaScript, React, Go, Ruby, Scala, R, and SQL
• Actively experimented with AI development tools and translated that experimentation into faster, higher-quality delivery for your teams
• A track record of understanding, assessing, and embracing new tooling and trends within the software industry
• Built or integrated AI/ML features into products and systems, including recommendation engines, NLP, computer vision, predictive analytics, RAG pipelines, and agents
• Successfully led modernization and replatforming efforts to align legacy systems with short and long-term business needs
• Led and delivered solutions to architecture-level problems including scalability, security, reliability, performance, maintainability, and observability
• Facilitated alignment across technical and non-technical stakeholders to move initiatives forward through ambiguity and complexity
• Provided mentorship and team support at scale, while sharing knowledge and improving team practices
• Collaboratively led stakeholders to balance technical considerations with product and user needs
• Actively sought out and effectively given feedback

What You’ll Do At 8th Light

As a go-to technologist and strategist within 8th Light, you’ll work with a variety of clients, typically one to two in a year, while continuing to deepen your and our collective domain expertise over the course of your career with us. You’ll be responsible for:

• Rapidly building trust with clients, demonstrating technical expertise and understanding of their domain and objectives
• Driving platform engineering work at the client level, connecting long-term technical vision to what ships
• Leading platform strategy and delivery across diverse platform types, connecting long-term vision to what ships
• Working pragmatically to balance technology choices while delivering high-quality work within deadlines
• Advising clients on architecture, scalability and platform evolution, connecting technical decisions to product and business outcomes
• Collaborating on systems that involve the full ML lifecycle from data ingestion and preprocessing, to model deployment, integration, and performance monitoring
• Driving innovation by proactively surfacing new technical approaches and product solutions
• Leading or initiating formal feedback conversations with teams and clients via retrospectives
• Clearly articulating and documenting outcomes and driving forward action items
• Contributing to the health of your team and 8th Light’s culture by modeling our Values
• Designing and managing high-level technical roadmaps for large engagements
• Building your network and maintaining relationships with clients and other industry leaders within your domain
• Coaching client engineering teams, transferring knowledge and leveling up practices
• Influencing client CTOs and executive decisions. Planning and execute technical work that involves stakeholders outside of project boundaries such as across a client’s technical organization
• Partner with account teams on planning, opportunity identification, stakeholder relationships, and pre-sales scope shaping
• Facilitating retrospectives, strategy sessions, and technical deep-dives to improve team and project outcomes
• Identifying, mitigating, and resolving blockers to team progress
• Contributing to 8th Light by serving as a mentor, leading or designing workshops internally or for clients, representing 8th Light in the tech community, or supporting our hiring processes
• Demonstrating leadership in scalable system design, modular architecture, and platform- or product-oriented development
• Bringing depth in testing strategies, observability, fault tolerance, and secure engineering practices
• Applying architectural patterns to evaluate tradeoffs and drive clear, documented design rationale

Strongly Preferred Skills

We work across many areas, and encourage anyone with the experience listed above to apply. We would particularly like to encourage applicants with experience in the following areas:

• Platform engineering: building reusable software foundations, internal developer platforms, and infrastructure that other teams build on
• Data Engineering: including platforms like Databricks for data processing and analytics
• Delivering production agentic systems, including RAG pipelines, vector search, and agentic frameworks such as LangChain, LlamaIndex, CrewAI, AutoGen, and n8n
• DevSecOps & DevOps
• MLOps
• Infrastructure as Code

Building a truly diverse, equitable, and inclusive workplace is an ongoing journey, and we’re excited to keep learning and growing together. We have a proud tradition of hiring talented colleagues with real-world career experiences.

How You’ll be Supported

At 8th Light, we believe our people are our greatest asset. Their growth, well-being, and success shape our future.

Our wellness package is designed with the Whole YOU in mind and includes:

• A robust L&D program featuring unlimited access to thousands of books, courses, and expert-led training on the O’Reilly learning platform.
• Annual financial stipend and time allotment for learning & development
• Coworking support for our global team
• Flexible PTO
• 12 weeks of new parent leave available for eligible employees

See our full list of Benefits.

A Note on Compensation

At 8th Light, we are committed to a compensation philosophy that is transparent, fair, and helps us attract and retain top talent in alignment with our company’s strategic growth goals and clients’ needs.

We benchmark our salaries using Geographic Structures to establish competitive pay ranges within the regions where 8th Lights live. Our pay ranges for our Principal Engineer position within our four US structures are as follows:

• Structure 1 (Denver, Tampa Metro, Philadelphia Metro, Ohio, Wisconsin)

  • RANGE: $151,535-$189,418 USD

• Structure 2 (Chicago Metro, Miami Metro, Philadelphia Metro, Raleigh Metro )

  • RANGE: $159,240-$199,050 USD

• Structure 3 (Austin Metro, Boston Metro , DC Metro)

  • RANGE: $169,513-$211,892 USD

• Structure 4 (Los Angeles, Seattle, New York City)

  • RANGE: $176,705- $220,881 USD

Reach out to recruiting@8thlight.com for more relevant information pertaining to your local market.

8th Light Hubs and Geographies

As a remote-first company, 8th Light’s culture is rooted in strong connections that extend across our teams, regions, and beyond client work. We are a distributed team across the United States, Canada, and the United Kingdom, with hubs in Chicago, London, Los Angeles, New York, and Seattle.

If you are hired into a hub, you will be a part of a team with regular rituals around co-working and community building. For team members outside of those cities, we offer access to coworking spaces to foster continued collaboration and connection across our global team.

In most cases, our consulting engagements do not require travel.

We hope to see you apply!

#LI-Remote

A Note on Your Privacy

At 8th Light, one of our core values is Honesty that builds trust — and that shapes how we approach hiring. We want you to have a clear picture of who we are, what we’re looking for, and how we handle your information throughout the process.

Before submitting your application, please take a moment to review our Global Candidate Privacy Notice. By applying, you acknowledge that you’ve read it.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Staff Escalation Manager 4

About the job

This position is needed to support the Escalations Management team, under the Escalations & Engagement org within Twilio’s Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time. The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive outlook and strong desire to help customers succeed. This candidate must be equally adept at collaborating closely with internal teams to tackle complex technical issues for customers, along with handling technical, executive-level customer communications.

This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it instills trust and strengthens our relationship with our customers.

Responsibilities

In this role, you’ll:

• Leadership: Be the change agent, go-to person, subject matter expert for the team
• Coaching & Mentoring: Mentor or coach or train other team members on Performance, Soft Skills, Queue Management, Case / Incident Management best practices
• Onboarding: Manage onboarding & training of new team members. Creating & delivering structured training sessions
• Team Improvement: Identify training / process improvement opportunities. Create & implement trainings / solutions / process improvements accordingly. Identifies and recommends opportunities for improvement in channel engagement
• Team Engagement: Communicate openly and effectively with their team. Share updates and timely disseminate information
• Queue /Escalation / Incident /Case Management: Help advise on sensitive SDM Escalations, identify trends and blockers.
• Post-Mortem Review: Review technical post-mortems and incident reports to translate complex root causes into clear, executive-ready narratives.
• Reporting: Ensure all leadership-facing documentation clearly outlines the business impact, timeline, and remediation steps.
• Project Lead: Works with Escalation Leadership and cross-functional project managers on OKR and project deliverables. Identify pain points and propose solutions (through projects/process improvements). Drive technical projects to bring improvements on the team.
• Talent Acquisition: Assist in scaling the talent pipeline by conducting interviews and participating in calibrations

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years in a client-facing technical support role, supporting customers and internal teams and partners.
• Experience using industry tools (Tableau, Excel, Jira, Zendesk etc.) to search databases, create custom queries, and generate reports
• Consistently exceeds all KPIs for IC performance (TTS, SLA, Backlog management)
• Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
• Proven track record of empowering team members through individual coaching, group training, documentation, project management, and process improvement.
• Advanced time management skills and the ability to work well under pressure and de-escalate tense customer situations in a live environment.

Desired:

• 2+ Years of Experience as TSE4 in Twilio Support
• Experience working in a follow-the-sun support model with remote and global teams.
• Experience in implementing Agile methodologies and continuous improvement initiatives.
• Experience managing multiple projects and initiatives to success.
• Excellent communicator and facilitator.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320.00 - $132,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560.00 - $140,700.00
• Based in the San Francisco Bay area, California: $125,040.00 - $156,300.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until October 15th, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About us

OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world’s transition to an open financial system, built on open standards and secured by rigorous research.

Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap.

We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle.

Please note: Always refer to OpenZeppelin’s official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.

The Secure Development team ❤️

OpenZeppelin is the security partner of choice for the most important protocols in Web3. Our Secure Development team sits at the intersection of building and breaking: we design, implement, and harden production-grade libraries and smart contracts for leading projects across EVM, Starknet, Stellar/Soroban, Arbitrum Stylus, Aptos, and beyond, often as an embedded extension of the client’s engineering team.

We work the way the rest of the industry will five years from now. Every developer on the team is a fully AI-native engineer, supported by outstanding internal AI tooling built for every phase of secure development. Developers own their workstreams end-to-end — agents amplify their effectiveness, and peers, security researchers, and external auditors provide rigorous review on every piece of work that ships.

We are looking for a Principal Solana Developer to set the technical direction for our work on the SVM. This is not a seat on an existing Solana team: you are the person who defines what OpenZeppelin’s Solana practice looks like, in the open and under your own name, so your reputation compounds with ours.

The engagement

Your first focus is our confidential computing track on Solana: porting onchain fully homomorphic encryption primitives to the SVM runtime, designing the confidential token standard and the SDK patterns on top of it, and building the developer abstractions that make it usable. It runs into 2027, it is public, and it is coordinated directly with the Solana Foundation. The open design questions are yours to own: access control list storage cost, program upgradability and governance, and how to express confidential DeFi flows idiomatically on Solana rather than transliterating them from EVM.

Beyond that engagement, you are the SVM technical lead across our portfolio: shaping how we scope and staff Solana audits, contributing to our open source libraries and tooling, and giving the security research team the depth they need when a program lands on their desk.

Within this, you will:

• Lead our Solana workstreams end to end, from architecture and implementation through audit preparation, deployment and post launch hardening. You make the calls, and you bring others with you.
• Build production grade programs and libraries where security is the primary constraint, not an afterthought. Most of your code will be reviewed by world class auditors.
• Own the hard design questions of a young ecosystem: storage and compute cost models, upgradability and governance, and idiomatic patterns for primitives with no Solana precedent yet.
• Run client facing roadmap and design discussions independently. You are the technical voice in the room, and the person a client’s own engineers want to argue with.
• Raise the level of everyone around you: review the team’s Solana work, set the standards it is held to, and shorten the ramp for the people coming in behind you.
• Represent OpenZeppelin in the ecosystem: engage with the Solana Foundation, core teams and standards discussions, publish the work, and contribute to our open source libraries and tooling.
• Use AI as a core daily tool: build agents, skills and workflows that compound the team’s leverage, apply it directly to security work, and share what works back to the team.
• Collaborate with our blockchain security researchers on cross team research and protocol level threat analysis.

You have

• 3+ years building on Solana in production. Programs you shipped, that other people depend on. You can point at them.
• Demonstrated ability to lead the work. You have owned the architecture and delivery of a multi quarter workstream, made the consequential technical calls, and carried them through review, disagreement and shipping. Leading here means owning technical direction and being the person others align to, not managing headcount.
• Deep SVM fluency. The account model, program derived addresses, cross program invocation, compute budgeting, rent and account lifecycle, versioned transactions and address lookup tables, and program upgradability along with its governance implications. You reason about Solana’s constraints natively, not by analogy to the EVM.
• Contributions to standards. Solana Improvement Documents, SPL and Token 2022 extensions, or the Wallet Standard.
• Experience working alongside a foundation or core protocol team. The deliverable is a standard others adopt.
• Anchor and beneath it. You are productive in Anchor and equally comfortable working directly against the runtime when the situation calls for it. You know what each choice costs.
• A security first mindset. This is non negotiable. You think adversarially about every line of code you write, and you have demonstrable experience auditing, breaking or hardening production systems.
• An AI native workflow. Claude Code, Cursor or equivalent is your daily driver. You have measurable productivity gains to show for it, clear opinions on how to use these tools well, and you have shipped at least one non trivial AI powered tool, agent or automation pipeline in production, using the Anthropic SDK, MCP, custom evals or comparable.
• Fluency in client facing communication (English). You can run a roadmap call, defend a design decision, and translate technical depth for a non technical stakeholder, in writing and live.
• Alignment with OpenZeppelin’s values. Intellectual curiosity, strong sense of purpose, attention to detail, and the ability to thrive in a fully distributed team.

Nice to have

• Public standing in the Solana ecosystem. Widely used programs or tooling, published research, or conference talks.
• Cryptography background. Fully homomorphic encryption, zero knowledge systems, or applied cryptography.
• Compute unit and cost optimization depth. Low overhead runtimes such as Pinocchio, or a record of making expensive programs cheap.
• Prior audit or security research output. Published reports, CTF participation, responsible disclosures, or security tooling.
• Experience applying AI to security work. Audit assistance, vulnerability research, fuzzing, invariant or spec analysis.
• Hands-on experience with other non-EVM ecosystems. Move based chains, Stellar and Soroban, Arbitrum Stylus, Starknet.

Logistics

Our interview process is designed to be fast (we’re targeting ~30 days from first call to offer) while still giving both sides a clear “yes.” The full process consists of:

• Recruiter interview (30-45 minutes)
• Manager interview (60 minutes)
• Leadership interview (30 minutes)
• Paid technical work trial
• Offer

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.

Benefits

• Meet your teammates at company gatherings around the world 😎
• Enjoy the flexibility of fully remote work 🌎
• Take the time you need with flexible time off 🏝
• Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙
• Build your ideal home office with up to $500 in equipment support 🪑
• Stay covered with medical insurance 🏥
• Keep growing with learning and development opportunities 🧠
• Get a monthly stipend for your preferred co-working space 💻

At OpenZeppelin, we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!

Use of AI as part of the recruiting process

As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s Data Privacy Notice.

If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.

Who We Are

At 8th Light, we bring life to the best ideas.

Founded in 2006 and headquartered in Chicago, we are a technology solutions consultancy that partners with organizations from early-stage startups to the world’s largest companies. We take on hard software challenges and turn them into durable results. We build agentic products, the platforms they run on, and the engineering and design at every layer.

Our commitment to quality means we deliver solutions we’re truly proud of, while our curiosity sparks innovation and breakthrough thinking. 8th Lights thrive in an environment that champions continuous education, fueling our growth through mentorship and hands-on work. We foster an open, collaborative culture grounded in honesty that builds trust, and believe true success is measured by the outcomes we create for our clients.

If this kind of work and our kind of people energizes you, you’ve found the right place.

Who You Are

You’ve shown long-term repeated success on a variety of projects, typically over the course of 7+ years. You can be the go-to leader for any software development engagement. You have a broad and deep range of expertise that allows you to make an immediate impact on projects. In your previous experience, you have:

• Successfully led high-stakes consulting engagements from discovery to production
• Built high-quality, maintainable software collaboratively, incrementally, and through an approach tailored towards the unique needs of the clients you’ve served
• Written production-quality code using a variety of languages and frameworks, including but not limited to: Java, C#/.NET, Python, TypeScript, JavaScript, React, Go, Ruby, Scala, R, and SQL
• Leveraged AI-assistive development tools for tasks like scaffolding, refactoring, debugging, test generation, and documentation
• Experience building or integrating AI/ML-powered features into products or systems (e.g., recommendation engines, NLP models, computer vision, predictive analytics)
• Used context-appropriate automated testing to inform software design choices and catch bugs
• Debugged and refactored pre-existing code to incrementally improve it
• Collaborated with teams using Git, MacOS/Linux, and CI/CD
• Remedied architecture-level concerns such as scalability, security, reliability, and performance
• Brought together people from different functions and perspectives in forums that encourage idea sharing, collaboration, and problem solving
• Made thoughtful recommendations and set direction in the face of ambiguity
• Mentored and shared knowledge with colleagues
• Actively sought out and effectively given feedback
• Communicated empathically with stakeholders and colleagues
• Collaboratively led stakeholders to balance technical considerations with product and user needs

What You’ll Do At 8th Light

As a lead technologist on projects, you’ll work with a variety of clients, typically one to two in a year, through a variety of technologies and frameworks over the course of your career with us. You’ll lead more complicated projects, leading teams to do so. You’ll work with colleagues who share your passion for technology solutions. You’ll invest time developing your skills and sharing what you know. You’ll be responsible for:

• Making immediate contributions to projects, rapidly building trust with clients
• Working pragmatically to balance technology choices while delivering high-quality work within deadlines
• Leading architecture and software design discussions
• Collaborating on systems that involve the full ML lifecycle from data ingestion and preprocessing, to model deployment, integration, and performance monitoring
• Generating new potential solutions to challenges (technical and non-technical) in partnership with team members and clients
• Leading or initiating formal feedback conversations with teams and clients via retrospectives
• Clearly articulating and documenting outcomes and driving forward action items
• Contributing to the health of your team and 8th Light’s culture by modeling our Values
• Ensuring your team has a healthy, prioritized, estimated backlog
• Managing high-level project roadmaps as the team lead for large engagements
• Maintaining relationships with client technical leaders
• Regular syncs with the client to provide status updates, and for identifying and evaluating risks and presenting potential solutions
• Identifying, mitigating, and resolving blockers to team progress
• Contributing to 8th Light by serving as a mentor, leading or designing workshops internally or for clients, representing 8th Light in the tech community, or supporting our hiring processes

Strongly Preferred Skills

We work across many areas, and encourage anyone with the experience listed above to apply. We would particularly like to encourage applicants with experience in the following areas:

• Platform engineering: building reusable software foundations, internal developer platforms, and infrastructure that other teams build on
• Data Engineering: including platforms like Databricks for data processing and analytics
• Delivering production agentic systems, including RAG pipelines, vector search, and agentic frameworks such as LangChain, LlamaIndex, CrewAI, AutoGen, and n8n
• DevSecOps & DevOps
• MLOps
• Infrastructure as Code

Building a truly diverse, equitable, and inclusive workplace is an ongoing journey, and we’re excited to keep learning and growing together. We have a proud tradition of hiring talented colleagues with real-world career experiences.

How You’ll be Supported

At 8th Light, we believe our people are our greatest asset. Their growth, well-being, and success shape our future.

Our wellness package is designed with the Whole YOU in mind and includes:

• A robust L&D program featuring unlimited access to thousands of books, courses, and expert-led training on the O’Reilly learning platform.
• Annual financial stipend and time allotment for learning & development
• Coworking support for our global team
• Flexible PTO
• 12 weeks of new parent leave available for eligible employees

See our full list of Benefits.

A Note on Compensation

At 8th Light, we are committed to a compensation philosophy that is transparent, fair, and helps us attract and retain top talent in alignment with our company’s strategic growth goals and clients’ needs.

We benchmark our salaries using Geographic Structures to establish competitive pay ranges within the regions where 8th Lights live. Our pay ranges for our Lead Engineer position within our four US structures are as follows:

• Structure 1 (Tampa Metro, Ohio, Tennessee, Wisconsin)

RANGE: $126,279-$157,849 USD

• Structure 2 (Chicago Metro, Miami Metro, Philadelphia Metro, Raleigh Metro )

RANGE: $132,700-$165,875 USD

• Structure 3 (Austin Metro, Boston Metro , DC Metro)

RANGE: $141,261-$176,576 USD

• Structure 4 (Los Angeles, Seattle, New York City)

RANGE: $147,254-$184,068 USD

Reach out to recruiting@8thlight.com for more relevant information pertaining to your local market.

8th Light Hubs and Geographies

As a remote-first company, 8th Light’s culture is rooted in strong connections that extend across our teams, regions, and beyond client work. We are a distributed team across the United States, Canada, and the United Kingdom, with hubs in Chicago, London, Los Angeles, New York, and Seattle.

If you are hired into a hub, you will be a part of a team with regular rituals around co-working and community building. For team members outside of those cities, we offer access to coworking spaces to foster continued collaboration and connection across our global team.

In most cases, our consulting engagements do not require travel.

We hope to see you apply!

#LI-Remote

A Note on Your Privacy

At 8th Light, one of our core values is Honesty that builds trust — and that shapes how we approach hiring. We want you to have a clear picture of who we are, what we’re looking for, and how we handle your information throughout the process.

Before submitting your application, please take a moment to review our Global Candidate Privacy Notice. By applying, you acknowledge that you’ve read it.

Shape what’s next in dental technology

Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

The Provider Sales & Operations Manager is responsible for owning and driving revenue targets across DentalPlans.com’s provider-facing programs. This role leads sales performance, provider success, and operational execution across the provider lifecycle, converting provider interactions into enrolled, engaged, and producing practices. A key focus is expanding provider participation, increasing program adoption, strengthening provider relationships, and identifying growth opportunities that enhance value for practices and patients. The ideal candidate is a revenue-oriented operator who combines analytical rigor with the ability to build, unify, and scale provider-facing teams in a fast-paced, performance-driven environment.

This position is Remote within the United States with up to 10% travel as needed.

What you will do:

Operations & Performance Management

• Oversee daily, weekly, and monthly execution plans across Provider Programs including marketing and operations to meet sales, quality, and service targets.

• Drive provider enrollment growth, production and program adoption through targeted sales strategies, performance management and continuous optimization

• Monitor and drive team metrics and business trends; proactively identify performance gaps, root causes, and corrective actions.

• Develop and execute operational improvement strategies that increase provider satisfaction, retention and service effectiveness

• Design and launch a tiered provider recognition program that differentiates high-performing practices, with structured benefits, engagement touchpoints, and retention strategies tailored to each tier.

• Manage the BPO vendor relationship for Provider Care, including performance reviews, SLA adherence, and continuous improvement initiatives.

• Develop and manage a provider retention program for at-risk practices considering opt-out, including proactive outreach, education on member impact, and value reinforcement strategies to reduce practice churn.

• Manage internal workflows and escalation paths across inbound and outbound functions; identify opportunities to reduce handle time, improve first-contact resolution, and resolve service or operational issues that impact provider or member experience.

• Manage cross-functional partnerships supporting provider data feeds, fee schedule management, provider maintenance, and data accuracy initiatives.

• Conduct regular QA and call reviews across both inbound and outbound functions; calibrate quality standards and adjust training as needed.

• Prepare and present weekly, monthly, and quarterly performance reporting, business insights and leadership updates.

Provider Marketing Program (Sales)

• Lead, coach, and develop the PMP Team Lead and outbound agent team to achieve and exceed revenue and enrollment targets, including referral production and program growth goals

• Continuously refine the sales programs including messaging frameworks, competitive counter-tactics, and product education tailored to dental practices.

• Institutionalize consistent brand and value proposition messaging across all outbound sales touchpoints.

• Identify high-value practice opportunities and lead targeted outreach or re-engagement initiatives to increase new membership recommendations.

• Oversee recruitment, onboarding, and training for the PMP team; serve as the point-person for new hire ramp programs.

• Manage and optimize commission and incentive programs for agents.

• Ensure dentist list integrity; refine data collection processes and target criteria to improve outreach efficiency.

Provider Care (Inbound Operations)

• Oversee the BPO-managed Provider Care team, which handles inbound calls from dental practices related to eligibility verification, plan information, fee schedules, and practice data updates.

• Define and enforce service standards, response time targets, and quality benchmarks for inbound provider interactions.

• Ensure that dental office inquiries across all communication channels are responded to within established SLA windows.

• Define and operationalize the Provider Care-to-PMP enrollment pipeline as a core revenue driver including handoff workflows, CRM requirements, quality standards for warm transfers and conversion metrics.

Cross-Functional Collaboration & Strategy

• Partner with Product Marketing to align provider outreach with broader campaigns, develop spiffs, and support lead movement through the funnel.

• Establish and manage a dentist advisory board to collect actionable feedback, validate program value, and inform ongoing

• Maintain a continuous feedback loop with Product to surface provider and practice pain points that inform roadmap decisions.

• Define and oversee tradeshow and practice outreach strategies, including event selection, targeting, performance goals and post-event follow-up activities.

• Evaluate and optimize CRM capabilities across the Provider functions, identifying opportunities to improve lead tracking, enrollment attributions, field activities, streamlined workflows and operational efficiency.

• Identify trends impacting provider-facing operations and make data-driven recommendations to reduce friction and improve outcomes.

• Maintain deep expertise in dental savings plans, provider strategies, market trends and provider facing programs.

• Serve as voice of the provider by identifying trends, feedback and operational pain points and partnering with Product and Product Marketing and other areas of the business to improve the provider and member experience

What we are looking for:

• Typically, a bachelor’s degree or global equivalent in related discipline. Master’s degree or global equivalent a plus.

• Typically, 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 1 or more years of management experience.

• Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance.

• Outstanding verbal and written communication skills and ability to resolve disputes effectively.

• Excellent presentation and public speaking skills.

• Excellent independent decision making, analysis and problem solving skills.

• Understand and act on financial information that contributes to business profitability.

• Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility.

• Lead team(s) to achieve company goals in creative and effective ways.

• Excellent planning and organizational skills and techniques.

• Communicate effectively with senior management.

• Good negotiating skills and ability to effectively manage outsourced relationships.

• Ability to influence, build relationships, understand organizational complexities and manage conflict.

• Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures.

• Ability to lead virtual teams.

• Demonstrated ability to manage metrics-driven sales and service operations, including KPI design, performance tracking, and agent coaching

• Experience managing or overseeing BPO or outsourced contact center relationships

• Ability to analyze data from multiple sources, identify trends and inconsistencies, and develop action plans for improvement

• Experience designing and managing commission and incentive programs for outbound agents

• Familiarity with eligibility verification processes or provider data management in a healthcare or dental context a plus

• Experience with digital marketing, value-based content development, and dentist-facing sales and service

• Strong project management skills, with the ability to orchestrate, prioritize, and execute multiple initiatives

• Knowledge of customer segmentation, relational database concepts, and reporting systems

• Strong analytical, quantitative, and reasoning skills

• Ability to multi-task and perform well under pressure in a fast-paced, target-driven environment

• Strong leadership and coaching skills, including experience developing frontline team leads

What will set you apart:

• Master’s degree or global equivalent a plus.
• Good understanding of industry practices
• 5+ years of Customer Success or account management experience

What you’ll gain as a #TeamSchein member

The posted range for this position is $105,000-$120,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.

Shape what’s next in dental technology.

Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

As a Principal Software Engineer, you will advance the Dentrix platform at a company where AI is already changing what dental care looks like in practice, from catching cavities a human eye would miss to flagging imaging issues before a claim goes out the door. You will shape architectural direction, define AI standards, and embed intelligent capabilities into both the product and the development lifecycle. This is an impact-oriented team that ships into production systems used by dental practices every day.

This position is remote in the United States with up to 10% travel as needed.

What You Will Do

• Deliver measurable improvements in performance, reliability, and intelligence by building modern, scalable full stack solutions with integrated AI capabilities
• Embed AI-first thinking across system design and development, leveraging LLMs, agentic frameworks, and AI-assisted tools to enhance product functionality and engineering productivity
• Define and drive adoption of architecture standards, including scalable AI patterns and responsible guardrails to ensure interoperability, security, and future readiness
• Modernize the technology stack and development practices to improve engineering velocity, scalability, and code quality through automation, CI/CD, and emerging tools
• Strengthen system resilience and uptime through proactive dependency management, observability, fault tolerance, and intelligent monitoring
• Lead technical direction and cross-team alignment by promoting best practices, enabling data-driven experimentation, and translating complex trade-offs into clear decisions

Technologies We Use

• C#, .NET, Java, SpringBoot, C++
• SQL-based data systems
• WinForms and WPF (with ongoing modernization efforts)
• GitLab with CI/CD pipelines
• Client-server architecture evolving toward modern, distributed systems, event-driven architecture and CQRS patterns
• Win32 API and WinUI 3 (bonus)
• AI/ML technologies, including:
  • LLMs, RAG pipelines, and prompt engineering
  • Agentic frameworks and orchestration tools
  • Model evaluation, monitoring, and responsible AI practices
  • AI-assisted developer tooling to enhance productivity

What Success Looks Like

• Systems are more stable, scalable, and intelligent, with improved automation and reduced manual intervention with AI capabilities thoughtfully integrated into engineering workflows, driving measurable efficiency gains
• Engineering teams are aligned on architecture, including AI patterns and guardrails, reducing risk and increasing speed of delivery
• Cross-team initiatives are delivered predictably in complex, interdependent environments, with clear technical direction
• You actively mentor and support teams through structured forums, creating opportunities to share knowledge, elevate technical understanding, and build stronger cross-functional alignment

What We Are Looking For

• 12+ years of delivering high-impact backend or full stack systems / enterprise software
• Demonstrated ability to design, apply, and scale AI/ML systems within software products and development lifecycles
• Experience working with or implementing LLMs, agentic frameworks, and model evaluation practices
• Solid understanding of AI system design trade-offs, with the ability to define architecture patterns and establish responsible AI guardrails
• Experience leveraging AI tools to enhance personal and team productivity, bringing an AI-first mindset to development and problem-solving
• Experience leading technical direction as a team or technical lead and influencing architecture and strategy across multiple development teams
• Expertise in unit testing, system design, and reliability engineering
• In depth understanding of domain-driven design and system interdependencies
• Experience working in agile environments with excellent communication and collaboration skills
• Hands-on and willing to dive deep into complex problems, partnering with teams to diagnose root causes, navigate ambiguity, and drive practical, scalable solutions

What Will Set You Apart

• Experience modernizing legacy systems into microservices architectures
• Familiarity with JavaScript / TypeScript
• Exposure to Behavior-Driven Development (BDD)
• Bachelor’s or Master’s Degree in Computer Science or related field

What you’ll gain as a #TeamSchein member

The posted range for this position is $150,000 - $195,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.

Shape what’s next in dental technology.

Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

We’re looking for a Staff Software Engineer to lead the design, development, and optimization of our software installation frameworks using InstallShield, along with core components written in C, C++, and C#. You will be responsible for streamlining our Dentrix software deployment processes and improving install and upgrade experiences for a wide range of customers – from large enterprise clients to small clinics. If you’re passionate about software quality, installer reliability, and developer enablement, this is the role for you!

This position is remote in the United States with up to 10% travel as needed.

What You Will Do

• Design, develop, and maintain InstallShield projects and custom actions for Dentrix
• Collaborate closely with product managers, engineers, DevOps and support, ensuring a seamless and iterative design process that integrates feedback at every stage
• Lead initiatives to modernize and standardize our installer infrastructure, including versioning, rollback,  silent install contracts, and upgrade strategies
• Troubleshoot and resolve complex installation-related issues across supported Windows environments
• Contribute to the development of core application components in C, C++, and C#, ensuring maintainability and performance
• Mentor other engineers and set best practices in packaging, deployment, automated install testing, and legacy code modernization
• Strong understanding of databases and ability to support database schema management
• Use AI-assisted development tools responsibly and champion AI assisted engineering

Technologies We Use

• Languages & Frameworks: C, C++, C#, Python and InstallScript
• Package Management: InstallShield
• DevOps & Tools: GitLab and Jira
• Client Server Architecture
• Java Web Services, Java Spring Boot and AWS
• AI/ML technologies, including:
  • LLMs, RAG pipelines, and prompt engineering
  • Agentic frameworks and orchestration tools
  • Model evaluation, monitoring, and responsible AI practices
  • AI-assisted developer tooling to enhance productivity

What We Are Looking For

• 7+ years of professional software development experience with a focus in Windows desktop and system-level applications
• 3+ years of hands-on experience with package management tools, preferably InstallShield
• In depth knowledge of Windows OS, Windows Installer (MSI), and registry/file system operations
• Excellent debugging and troubleshooting skills related to installation and runtime behaviors and processes
• Clear and confident communicator who thrives in a collaborative, knowledge-sharing culture
• Ability to lead cross-functional efforts and effectively within engineering, QA, DevOps, and support in an agile scrum environment
• Ability to own technical design decisions
• Understanding and defining cross-team interdependent roadmaps
• Passion for building great software and driving team success

What Will Set You Apart

• Bachelor’s Degree in Computer Science or a related field
• Prior experience as a team or technical lead
• Experience with WiX, Chocolatey, Scoop, Winget or other modern packaging frameworks
• Exposure to CI/CD pipelines and build automation tools
• Familiarity with digital signing processes, elevation/privilege handling, and silent installs
• Familiarity with Faircom database
• Familiarity with clean architecture and similar patterns

What you’ll gain as a #TeamSchein member

The posted range for this position is $150,000 - $165,000, which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.This position is eligible for a bonus target not reflected in the range.

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.

Who We Are

At 8th Light, we bring life to the best ideas.

Founded in 2006 and headquartered in Chicago, we are a technology solutions consultancy that partners with organizations from early-stage startups to the world’s largest companies. We take on hard software challenges and turn them into durable results. We build agentic products, the platforms they run on, and the engineering and design at every layer.

Our commitment to quality means we deliver solutions we’re truly proud of, while our curiosity sparks innovation and breakthrough thinking. 8th Lights thrive in an environment that champions continuous education, fueling our growth through mentorship and hands-on work. We foster an open, collaborative culture grounded in honesty that builds trust, and believe true success is measured by the outcomes we create for our clients.

If this kind of work and our kind of people energizes you, you’ve found the right place.

Who You Are

You’ve shown long-term repeated success on a variety of projects, typically over the course of 7+ years. You can be the go-to leader for any software development engagement. You have a broad and deep range of expertise that allows you to make an immediate impact on projects. In your previous experience, you have:

• Successfully led high-stakes consulting engagements from discovery to production
• Built high-quality, maintainable software collaboratively, incrementally, and through an approach tailored towards the unique needs of the clients you’ve served
• Written production-quality code using a variety of languages and frameworks, including but not limited to: Java, C#/.NET, Python, TypeScript, JavaScript, React, Go, Ruby, Scala, R, and SQL
• Leveraged AI-assistive development tools for tasks like scaffolding, refactoring, debugging, test generation, and documentation
• Experience building or integrating AI/ML-powered features into products or systems (e.g., recommendation engines, NLP models, computer vision, predictive analytics)
• Used context-appropriate automated testing to inform software design choices and catch bugs
• Debugged and refactored pre-existing code to incrementally improve it
• Collaborated with teams using Git, MacOS/Linux, and CI/CD
• Remedied architecture-level concerns such as scalability, security, reliability, and performance
• Brought together people from different functions and perspectives in forums that encourage idea sharing, collaboration, and problem solving
• Made thoughtful recommendations and set direction in the face of ambiguity
• Mentored and shared knowledge with colleagues
• Actively sought out and effectively given feedback
• Communicated empathically with stakeholders and colleagues
• Collaboratively led stakeholders to balance technical considerations with product and user needs

What You’ll Do At 8th Light

As a lead technologist on projects, you’ll work with a variety of clients, typically one to two in a year, through a variety of technologies and frameworks over the course of your career with us. You’ll lead more complicated projects, leading teams to do so. You’ll work with colleagues who share your passion for technology solutions. You’ll invest time developing your skills and sharing what you know. You’ll be responsible for:

• Making immediate contributions to projects, rapidly building trust with clients
• Working pragmatically to balance technology choices while delivering high-quality work within deadlines
• Leading architecture and software design discussions
• Collaborating on systems that involve the full ML lifecycle from data ingestion and preprocessing, to model deployment, integration, and performance monitoring
• Generating new potential solutions to challenges (technical and non-technical) in partnership with team members and clients
• Leading or initiating formal feedback conversations with teams and clients via retrospectives
• Clearly articulating and documenting outcomes and driving forward action items
• Contributing to the health of your team and 8th Light’s culture by modeling our Values
• Ensuring your team has a healthy, prioritized, estimated backlog
• Managing high-level project roadmaps as the team lead for large engagements
• Maintaining relationships with client technical leaders
• Regular syncs with the client to provide status updates, and for identifying and evaluating risks and presenting potential solutions
• Identifying, mitigating, and resolving blockers to team progress
• Contributing to 8th Light by serving as a mentor, leading or designing workshops internally or for clients, representing 8th Light in the tech community, or supporting our hiring processes

Strongly Preferred Skills

We work across many areas, and encourage anyone with the experience listed above to apply. We would particularly like to encourage applicants with experience in the following areas:

• Platform engineering: building reusable software foundations, internal developer platforms, and infrastructure that other teams build on
• Data Engineering: including platforms like Databricks for data processing and analytics
• Delivering production agentic systems, including RAG pipelines, vector search, and agentic frameworks such as LangChain, LlamaIndex, CrewAI, AutoGen, and n8n
• DevSecOps & DevOps
• MLOps
• Infrastructure as Code

Building a truly diverse, equitable, and inclusive workplace is an ongoing journey, and we’re excited to keep learning and growing together. We have a proud tradition of hiring talented colleagues with real-world career experiences.

How You’ll be Supported

At 8th Light, we believe our people are our greatest asset. Their growth, well-being, and success shape our future.

Our wellness package is designed with the Whole YOU in mind and includes:

• A robust L&D program featuring unlimited access to thousands of books, courses, and expert-led training on the O’Reilly learning platform.
• Annual financial stipend and time allotment for learning & development
• Coworking support for our global team
• Flexible PTO
• 12 weeks of new parent leave available for eligible employees

See our full list of Benefits.

A Note on Compensation

At 8th Light, we are committed to a compensation philosophy that is transparent, fair, and helps us attract and retain top talent in alignment with our company’s strategic growth goals and clients’ needs.

We benchmark our salaries using Geographic Structures to establish competitive pay ranges within the regions where 8th Lights live. Our pay ranges for our Lead Engineer position within our four US structures are as follows:

• Structure 1 (Tampa Metro, Ohio, Tennessee, Wisconsin)

RANGE: $126,279-$157,849 USD

• Structure 2 (Chicago Metro, Miami Metro, Philadelphia Metro, Raleigh Metro )

RANGE: $132,700-$165,875 USD

• Structure 3 (Austin Metro, Boston Metro , DC Metro)

RANGE: $141,261-$176,576 USD

• Structure 4 (Los Angeles, Seattle, New York City)

RANGE: $147,254-$184,068 USD

Reach out to recruiting@8thlight.com for more relevant information pertaining to your local market.

8th Light Hubs and Geographies

As a remote-first company, 8th Light’s culture is rooted in strong connections that extend across our teams, regions, and beyond client work. We are a distributed team across the United States, Canada, and the United Kingdom, with hubs in Chicago, London, Los Angeles, New York, and Seattle.

If you are hired into a hub, you will be a part of a team with regular rituals around co-working and community building. For team members outside of those cities, we offer access to coworking spaces to foster continued collaboration and connection across our global team.

In most cases, our consulting engagements do not require travel.

We hope to see you apply!

#LI-Remote

A Note on Your Privacy

At 8th Light, one of our core values is Honesty that builds trust — and that shapes how we approach hiring. We want you to have a clear picture of who we are, what we’re looking for, and how we handle your information throughout the process.

Before submitting your application, please take a moment to review our Global Candidate Privacy Notice. By applying, you acknowledge that you’ve read it.