Leads client success and relationship management efforts to drive customer satisfaction, retention, and growth.

Handles inbound and outbound customer communications for tech products via phone and internet channels.

Handles incoming technical support calls and resolves VinFast vehicle-related issues for customers via hotline.

Senior Technical Account Manager guides enterprise customers through Docker platform adoption, conducts technical reviews, and serves as primary post-sales technical contact to drive measurable outcomes.

Monitors booking funnels and contacts customers and taskers via email, phone, and internal tools to reduce cancellations and drive revenue.

Serves as trusted technical advisor to enterprise customers, driving Docker platform adoption, managing technical relationships, and ensuring customer success post-sale.

Design and execute AI-powered digital customer success programs, write SQL queries for data analysis, and build automated engagement workflows to drive adoption and retention.

Design and execute AI-driven customer success programs, write SQL queries, and build automated engagement workflows to drive adoption and retention.

Serves as first point of contact for customers, resolving complex product issues and providing world-class support to a global user base.

Strategic Customer Success Manager ensures high-value customers maximize product value, drives retention and expansion, and coordinates cross-functional efforts for customer success.

Bilingual support agent responds to customer inquiries via phone, email, and chat while maintaining documentation and ensuring customer satisfaction.

Provides technical customer support via tickets and chat, troubleshooting complex software issues and maintaining customer communication from problem report through resolution.

Enterprise Services Engineer operates and maintains the Tanium platform for enterprise customers, troubleshoots complex technical issues, and coordinates with support and success teams.

Enterprise Services Engineer operates and maintains the Tanium platform for enterprise customers, troubleshooting complex technical issues and ensuring optimal system performance.

Manages customer support tickets via chat and email, monitors AI chatbot interactions, and escalates complex issues while optimizing automation workflows.

Manages customer support inquiries via chat and email, monitors AI chatbot interactions, and escalates complex issues while optimizing automation workflows.

Delivers AI-enabled customer support via chat, email, and phone while monitoring chatbot interactions, triaging tickets, and optimizing automation workflows for education clients.

Tier 2 technical support specialist diagnoses and resolves complex software issues, acts as liaison between customer experience and engineering teams, and maintains product documentation.

Provides second-level technical support to enterprise customers using Celonis software, resolving complex tickets and serving as a named contact for premium accounts.

Tier 2 technical support specialist who diagnoses and resolves complex software issues, serves as a subject matter expert on the platform, and collaborates across product and engineering teams.